Privacy Policy
Effective Date: 24 January 2025
1. Introduction Welcome to the Shakespeare in Music Festival ("we", "our", "us"). We are
committed to protecting and respecting your privacy. This Privacy Policy explains how we
collect, use, and safeguard your information when you visit our website and purchase tickets
online.
2. Information We Collect
We collect, process, store and use personal data when you book a ticket and buy
any of our associated products and services to an event including your name,
address and email address together with payment information. We may also collect
personal data that you give to us about other people if you register them to attend an
event. You agree that you have notified any other person whose personal data that
you provide to us of this privacy notice and, where necessary, obtained their consent
so that we can lawfully process their personal data in accordance with this policy.
All personal data that you provide to us must be true, complete and accurate. If you
provide us with inaccurate or false data, and we suspect or identify fraud, we will
record this.
You do not need to provide us with any personal data to view our event ticket shop.
However, we may still collect the information set under the Data we automatically
collect section of this policy.
When you contact us by email or post, we may keep a record of the correspondence
and we may also record any telephone call we have with you.
Data we automatically collect
When you visit our event ticket shop, we, or third parties on our behalf, automatically
collect and store information about your device and your activities. This information
could include (a) your computer or other device's unique ID number; (b) technical
information about your device such as type of device, web browser or operating
system; (c) your preferences and settings such as time zone and language; and (d)
statistical data about your browsing actions and patterns. We collect this information
using cookies in accordance with the Cookie section of this policy and we use the
information we collect on an anonymous basis to improve our event ticket shop, our
events and the products and services we provide, and for analytical and research
purposes.
3. How We Use Your Information We use the information we collect in the following ways:
To process your ticket purchases and deliver the services you have requested.
To communicate with you about your order and provide customer support.
To send you promotional materials and updates about our events, if you have opted
in to receive them.
To improve our website and services based on your feedback and usage patterns.
To comply with legal obligations and protect our rights and interests.
4. Data Sharing and Disclosure We do not sell, trade, or otherwise transfer to outside
parties your personally identifiable information, except to trusted third parties who assist us
in operating our website, conducting our business, or servicing you, so long as those parties
agree to keep this information confidential. We may also release your information when we
believe release is appropriate to comply with the law, enforce our site policies, or protect
ours or others' rights, property, or safety.
5. Data Security We implement a variety of security measures to maintain the safety of your
personal information. All payment transactions are processed through a secure gateway
provider and are not stored or processed on our servers.
6. Your rights
You have the right to obtain from us a copy of the personal data that we hold for you, and to
require us to correct errors in the personal data if it is inaccurate or incomplete. You also
have the right at any time to require that we delete your personal data. To exercise these
rights, or any other rights you may have under applicable laws, please contact us at
info@shakespeareinmusic.org.
Please note, we reserve the right to charge an administrative fee if your request is manifestly
unfounded or excessive.
If you have any complaints in relation to this policy or otherwise in relation to our processing
of your personal data, you should contact the UK supervisory authority: the Information
Commissioner, see www.ico.org.uk.
Our event ticket shop may contain links to other sites of interest. Once you have used these
links to leave our event ticket shop, you should note that we do not have any control over
that other site. Therefore, we cannot be responsible for the protection and privacy of any
information which you provide whilst visiting such sites and such sites are not governed by
this policy. You should exercise caution and look at the privacy policy applicable to the site in
question.
7. Contact Us If you have any questions about this Privacy Policy, please contact us at:
Email: info@shakespeareinmusic.org
8. General
If any provision of this policy is held by a court of competent jurisdiction to be invalid or
unenforceable, then such provision shall be construed, as nearly as possible, to reflect the
intentions of the parties and all other provisions shall remain in full force and effect.
This policy shall be governed by and construed in accordance with the law of England and
Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.
We may change the terms of this policy from time to time. You are responsible for regularly
reviewing this policy so that you are aware of any changes to it. If you continue to use our
event ticket shop after the time we state the changes will take effect, you will have accepted
the changes.